Purchase Options & Cancellation Policy

KURO offers both one-time purchases and subscription-based orders. This policy explains how cancellations work for each option.

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One-Time Purchases

Once a one-time order has been placed, it cannot be cancelled or modified after it has been processed or dispatched.

If you need to make a change shortly after placing an order, contact us as soon as possible at crew@drinkkuro.com. We’ll do our best to assist, but changes are not guaranteed once processing has begun.

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Subscriptions

You may manage or cancel your subscription at any time through your customer account.

This includes the ability to:

• Pause or resume deliveries

• Change delivery frequency

• Update payment details

• Cancel future orders

To avoid being charged for an upcoming order, subscription changes or cancellations must be made before your next scheduled billing date.

Once a subscription order has been processed or dispatched, it cannot be cancelled for that cycle.

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Refunds on Subscription Orders

Subscription orders are subject to the same Returns & Refunds Policy as one-time purchases. Refunds, replacements, or credits may be offered in cases of damage or fault, in line with Australian Consumer Law.

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Need Help?

If you’re having trouble managing your subscription or have questions about cancellation, please contact us at:
crew@drinkkuro.com

We aim to respond within 1–2 business days.